For example, you see an alert when a Gateway connects or disconnects, and when a user denies a push authentication request. WatchGuard Cloud generates alerts for events based on notification rules.
Denied Push Notifications - See if the user denied a push notification.Some useful reports for troubleshooting include: Reports show information about AuthPoint activity and events. To get started, look at the information available in WatchGuard Cloud and the AuthPoint Gateway log files. To troubleshoot most AuthPoint issues, look at the AuthPoint reports, audit logs, and alerts.Īudit logs are often a useful starting point to troubleshoot AuthPoint issues. Some AuthPoint components, such as the Gateway, have local log files that you can use for troubleshooting.įor more troubleshooting information, see AuthPoint Tips and Best Practices. Steps to troubleshoot specific AuthPoint issues depend on the type of problem, and which AuthPoint and external components are involved in the authentication process. If your policy has a policy object, do you have a second policy for the same groups and resources without the policy objects?.For authentication flows that require the Gateway, what information appears in the Gateway logs?.
If authentication does not work as expected, or if a failure occurs, you can use reports, alerts, and audit logs to troubleshoot the issue.
APPLE REMOTE DESKTOP AUTHENTICATION FAILED LICENSE
AuthPoint Multi-Factor Authentication, AuthPoint Total Identity Security This topic applies to accounts with an AuthPoint Multi-Factor Authentication license or AuthPoint Total Identity Security license.
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